Issue with opening an app / conflict with a GNOME extension?

Bazzite
1

hi! linux noob here, and new to bazzite as well….

an app I use a lot (ente auth) isnt opening so I tried opening it in terminal to see what was happening…

me@mycomputer:~$ flatpak run io.ente.auth
enteauth: /usr/lib/x86_64-linux-gnu/libcurl.so.4: no version information available (required by /app/share/enteauth/lib/libsentry.so)

(io.ente.auth:2): Gtk-WARNING **: 18:35:16.107: Theme parsing error: gtk.css:1:82: Failed to import: Error opening file /home/me/.local/share/gnome-shell/extensions/kiwi@kemma/icons/gtk3.css: No such file or directory
flutter: [ente_logging] [INFO] [2025-09-14 18:35:16.252640] log file for today: File: ‘/home/me/.var/app/io.ente.auth/data/enteauth/logs/2025-9-14.txt’ with prefix
flutter: [ente_logging] [INFO] [2025-09-14 18:35:16.252640] app version: ‘4.4.0+440’
flutter: [ente_logging] [INFO] [2025-09-14 18:35:16.252640]
flutter: [main] [INFO] [2025-09-14 18:35:16.252715] Starting app in foreground
flutter: [Configuration] [INFO] [2025-09-14 18:35:16.252907] Skipping temp folder clear

I turned off the gnome extension thats mentioned & tried it again…

me@mycomputer:~$ flatpak run io.ente.auth
enteauth: /usr/lib/x86_64-linux-gnu/libcurl.so.4: no version information available (required by /app/share/enteauth/lib/libsentry.so)
flutter: [ente_logging] [INFO] [2025-09-14 18:36:05.483190] log file for today: File: ‘/home/me/.var/app/io.ente.auth/data/enteauth/logs/2025-9-14.txt’ with prefix
flutter: [ente_logging] [INFO] [2025-09-14 18:36:05.483190] app version: ‘4.4.0+440’
flutter: [ente_logging] [INFO] [2025-09-14 18:36:05.483190]
flutter: [main] [INFO] [2025-09-14 18:36:05.483271] Starting app in foreground
flutter: [Configuration] [INFO] [2025-09-14 18:36:05.483466] Skipping temp folder clear

I’ve also uninstalled and reinstalled the flatpak to no avail either. Does anyone have insight into what I should do?

2

You can ignore the GTK warning, its just a styling issue for your extensions.

First you can try uninstalling via Warehouse, if it’s not what you’ve done already, to remove any remaining data (Warehouse > User Data > Leftover data after uninstalling to see if there’s anything remaining)

I’ve tried launching your app, I’ve got this:

enteauth: /usr/lib/x86_64-linux-gnu/libcurl.so.4: no version information available (required by /app/share/enteauth/lib/libsentry.so)
flutter: [ente_logging] [INFO] [2025-09-15 09:13:32.480481] log file for today: File: ‘/home/username/.var/app/io.ente.auth/data/enteauth/logs/2025-9-15.txt’ with prefix
flutter: [ente_logging] [INFO] [2025-09-15 09:13:32.480481] app version: ‘4.4.0+440’
flutter: [ente_logging] [INFO] [2025-09-15 09:13:32.480481]
flutter: [main] [INFO] [2025-09-15 09:13:32.480531] Starting app in foreground
flutter: [Configuration] [INFO] [2025-09-15 09:13:32.480662] Skipping temp folder clear
flutter: Building OnboardingPage
flutter: [UpdateService] [INFO] [2025-09-15 09:13:32.641329] Debouncing notification
flutter: [UpdateService] [INFO] [2025-09-15 09:13:32.710840] Debouncing notification

Looks like you don’t get to the “flutter: Building OnboardingPage” step, but there’s no error in what you shared.

I’d suggest looking into the log file mentioned in the second line:

flutter: [ente_logging] [INFO] [2025-09-15 09:13:32.480481] log file for today: File: ‘/home/$USER/.var/app/io.ente.auth/data/enteauth/logs/2025-9-15.txt’ with prefix

You can look in the “Logs” flatpak app too.

3

Thanks! this was super helpful to just hear a suggestion about using warehouse (which I had no idea what it was for really, I had just been using Bazaar for flatpaks) and clearing out the extra data with it fixed the issue!